For international shipments:

Alitalia ( to USA, Canada, Mexico, Israel)

AF/KL  (FROM USA, Canada)

EGCMC (for the rest of the network),

Here below the Customer Service contacts: 

Alitalia Customer Service Office
from Monday to Friday
09:00am - 18:00pm
Phone: +39 02 24992890

AF/KL Customer Service Office

Phone: 844 515 3650


EGCMC Customer Service Office
from Monday to Saturday
09:00am to 18:00pm
Phone: +39 02 8992 0340


Domestic traffic AIR CARGO - GSA:

Fiumicino and other stations
Tel: +39 06 65954635     Fax: +39 06 65953286


Alitalia operates in the cargo sector transporting freight and mail in the holds of its aircraft through a dedicated cargo office.

Alitalia is able to satisfy specific needs through the organization of cargo charter flights.

Alitalia is the ideal partner for shipping your freight and mail. Thanks to its extensive product portfolio, it can identify the most suitable solution for its customers’ shipping needs.
Alitalia has a continuously expanding network, ensuring broad coverage throughout Italy. It also provides service to some of the most important international and intercontinental cargo destinations.  >
For information about rates on the various products available for the destination required.  >
Alitalia's fleet is among the most modern in Europe.
Cargo service is available on all aircraft that operate on intercontinental routes and on most domestic and international flights.

Group sites